Specialist, Monthly Giving
Amnesty International USA
United States
Posted on Feb 23, 2026
Amnesty International USA (AIUSA) is the global organization's presence in the United States. We engage people in the U.S. to fight injustice all around the world, while we also work to protect people's human rights here in the U.S. Amnesty International USA has more than one million members and activists in all 50 states, who are part of a larger global movement of 10 million people in 150 countries. We are a democratically governed, grassroots membership organization, which means that our members vote on key policy issues and elect our Board of Directors. Amnesty International USA's elected Board members, staff, and members work together to lead the organization.
Department Development
FLSA Status Non-exempt
Location Throughout the U.S.
Remote/Hybrid Remote
Reports To Senior Director, Monthly Giving
Category: Full-time, Regular
Position Type Union
Travel Required (%) up to 30%
Job Summary
The Development department is AIUSA’s primary driver of income generation and supports AIUSA’s mission and Amnesty International’s global human rights initiatives. The department’s goal is to ensure long-term financial sustainability by identifying new revenue streams, while also prioritizing retention, engagement, and upgrades of our existing supporter base through extraordinary donor experiences that inspire them to become life-long supporters.
The Monthly Giving Specialist is part of the Monthly Giving Team and reports to the Senior Director of Monthly Giving. The role provides a wide range of support, including growing acquisition, increasing retention rates, and managing data maintenance across the monthly giving channels. In addition to supporting the growth of recurring donations, the Monthly Giving Specialist will also work creatively to develop and test methods for optimizing donation conversions. This position also manages relationships with vendors at a strategic level.
This role is a union position and covered by the Collective Bargaining Agreement with the Communication Workers of America (CWA), Local 1180.
Essential Responsibilities
Data Reporting & Analysis
- Design, produce, and interpret performance reports that monitor campaign outcomes with actionable insights
- Identify trends and opportunities using data-informed improvements
- Proactively identify and resolve data inconsistencies, manage account records and fundraising data
- Develop streamlined processes to service the recurring donor file more effectively; leverage new technologies where applicable
Donor Portfolio
- Think strategically to drive and achieve both short and long-term objectives to deliver high-quality outcomes
- Work closely with Senior Director, Monthly Giving on executing the growth strategies for the program across all channels including but not limited to direct mail, face-to-face canvassing, telemarketing and digital
- Manage the creative and vetting process for all monthly giving communication, ensuring all campaigns are approved and rolled out on time
- Monitor and take action to improve retention of monthly donors, including point of contact for all Member Services inquiries and third-party agency vendors
- Creative development and fulfillment of monthly donor communications driving stewardship and retention
- Manage vendor relationships and analyze results to improve both online and offline fundraising revenue generation
Database Management
- Maintain accurate donor records in the CRM database, including contact information, moves management updates, and gift documentation to support increased retention of the existing monthly giving file
- Manage and optimize ROI database management for recurring donors
- Oversee the import/integration of cross-channel recurring donor data to ensure accurate records within ROI
- Audit, update, and maintain donor records related to sustainer frequency, contribution amounts, payment method, and credit card information
- Ensure prompt submission of invoices for the Monthly Giving Department
- Work with Senior Director, Monthly Giving to ensure data integrity of monthly giving file
- Provide administrative support of ROI database management for recurring donors
- Update changes in sustainer frequency, dollar amount, payment method, credit card information, audit/merging of account records, and other fundraising data
- Develop streamlined processes to service the recurring donor file more effectively; leverage new technologies where applicable
- Other duties as assigned
Qualifications and Experience
Knowledge, Skills, Abilities
- Knowledge of nonprofit customer service and fundraising best practices, including moves management and monthly giving strategies (appeals, renewals, stewardship, upgrades, retention, and attrition)
- Demonstrated ability to engage a diverse range of supporters through effective verbal and written communication, active listening, and relationship-building
- Skilled in interpreting performance data, developing strategic plans, and executing program implementation tasks with technical expertise and independence
- Understanding of direct marketing and fundraising programs, including audience segmentation, performance reporting, and data analytics
- High standards of ethics and confidentiality, assuring discreet handling of donor records and organizational information
- Excellent communicator with strong written, verbal, and presentation skills
- Strong analytical and project management skills, attention-to-detail, with an ability to multitask and manage multiple deadlines
- Ability to embed inclusion, diversity, equity, and accessibility (IDEA) best practices into both strategy and operations
Education and Experience
- BA/BS and minimum of 5 years of relevant experience and/or sufficient relevant work experience
- Experience in fundraising or donor giving
- Knowledge of AFP standards of practice for gift officers required
- Experience to-face to face fundraising is a plus
- Canvassing programs experience is a plus
- Experience working with external vendors and agencies
- Proficient in Fundraising/Donor databases and ROI required
- Experience working in the non-profit advocacy, human rights organization and fundraising space a plus
Physical Requirements
- Prolonged periods of sitting and/or standing at a desk and working on a computer
Travel Requirements, Weeknight or Weekend Work
- Ability to occasionally travel required, e.g., staff retreats, regional office visits, annual AIUSA conference, vendor and canvassing sites
COMPETENCY DEFINITIONS
The following definitions provide an explanation of our core competency model and outline our general expectations for all roles.
- Accountability- Owns actions and outcomes transparently. Follows through on commitments, acknowledges challenges, and acts with integrity.
- Adaptability- Navigates change with flexibility, embracing new opportunities. Adjusts strategies, learns continuously, and supports others through transitions.
- Collaboration- Builds effective teamwork by leveraging diverse strengths and fostering trust. Develops relationships internally and externally, as required, to achieve shared goals.
- Communication- Exchanges information clearly and effectively, adapting communication to diverse audiences. Ensures understanding through active, respectful dialogue.
- Execution-Delivers results by planning, prioritizing, and managing resources to meet goals efficiently. Transforms strategic objectives into practical, measurable actions.
- Problem-Solving- Creates inclusive solutions by analyzing challenges from multiple perspectives. Applies critical thinking to develop innovative and practical approaches.
APPLICATION INSTRUCTIONS/ ACCOMMODATIONS
Please visit our AIUSA Careers page and our Frequently-Asked-Questions (FAQ) section for additional information on our hiring process, benefits, and accommodations. If you are experiencing technical difficulties with your application submission, or if you require accommodations during the application process, please email talentacquisition@aiusa.org
AIUSA does not assist employees or applicants with obtaining or maintaining employment authorization or employment-based nonimmigrant status. This includes, but is not limited to, sponsorship, financial assistance, preparation of documentation for an application for a visa or nonimmigrant status, preparation of training plans, or any other form of support required to obtain work authorization. Candidates must already have authorization to work in the United States that does not currently or in the future require AIUSA’s intervention.
OUR EEO STATEMENT
Amnesty International USA is an equal opportunity employer. AIUSA encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status and record of arrest or conviction, or any other characteristic protected by applicable law. Black people, Indigenous people, people of color; lesbian, gay, bisexual, transgender, queer, and intersex people; women; people with disabilities, protected veterans, and formerly incarcerated individuals are all strongly encouraged to apply.
We recognize the valuable skills that can be gained through internships, fellowships, volunteer work, and non-traditional work experience. This experience helps build competencies and knowledge that may translate to our job openings. We seek a diversity of experience and skills for our workplace and encourage people from all backgrounds to apply to our openings.
OUR COMMITMENT AS AN ANTI-RACIST ORGANIZATION AND TO INCLUSION, DIVERSITY, EQUITY AND ACCESSIBILITY (IDEA)
Dismantling white supremacy is central to the fight for human rights in the United States and around the world. As we mobilize staff and activists and work with partners to help transform the multiple systems where oppression operates in the world around us as part of our human rights mandate, anti-racism must be integral to our work. To learn more about how we integrate IDEA into our programs and workplace, visit: https://www.amnestyusa.org/about-us/idea/