Referrals Coordinator

We’re looking for a Referrals Coordinator to join our frontline grassroots team.

Referrals Coordinator

Location: Old Street, London EC1Y 8RT

Hours: Part time – 21 hours per week

Working pattern: Hybrid – a minimum of 2 days per week in the office. WRW operates a non-contractual 4-day work week which this role can opt into.

Contract: Permanent

Salary band: £33,885 – £38,935 pro rata (dependent on experience)

Reports to: Head of Grassroots Programmes

Role Purpose

The Referrals Coordinator supports women seeking asylum to access Women for Refugee Women’s (WRW) activities and the wider support they need. You will often be the first person a woman speaks to at WRW, so warmth, care, and trust are central to this role.

You will oversee referrals both into and out of WRW, ensuring women are supported to move safely and confidently between services. The role combines community‑based outreach, volunteer support, and clear administrative work, as part of a supportive hybrid team.

Key Responsibilities

Referrals Coordination

• Oversee referrals into and out of WRW, ensuring women are supported to access the right activities and external services at the right time.

• Act as the first point of contact for women being referred to WRW.

• Welcome and register new members, gathering intake information in a sensitive and respectful way.

• Coordinate and help run the weekly Referrals Drop‑In, ensuring it is safe, welcoming, and well organised.

• Support clear and appropriate onward referrals to external specialist services, maintaining positive relationships with referral partners.

• Maintain WRW’s signposting information so that support options are current, accurate, and accessible.

Community Outreach & Engagement

• Spend time in the community building connections with women seeking asylum and sharing information about WRW’s activities and support offer.

• Build and maintain trusted relationships with local organisations, community groups, and grassroots partners.

• Help develop and share clear, accessible outreach materials.

• Work with partners to bring specialist workshops and sessions into WRW, expanding access to learning and support for members.

Database & Administration

• Oversee the database, ensuring network member files and records are accurate, complete, and kept up to date.

• Ensure all referral activity (both into and out of WRW) is clearly recorded against member files.

• Store information safely and confidentially, in line with data protection and confidentiality requirements.

• Maintain reliable, well‑organised data to support learning, reporting, and service improvement.

• Identify patterns in referrals and barriers to access and share relevant insights with the wider team.

• Monitor the Grassroots inbox and respond in a timely and thoughtful way, including signposting or referrals where appropriate.

Volunteer Support & Supervision

• Provide day‑to‑day support and guidance to volunteers involved in the Referrals Drop‑In.

• Help volunteers feel confident in their role through clear communication, encouragement, and practical support.

• Support volunteer learning around boundaries, safeguarding, and signposting (with guidance and training from the wider team).

• Work with the Head of Grassroots Programmes to reflect on how the Drop‑In is working and identify areas for improvement or additional support.

Teamwork & Organisational Contribution

• Work closely with colleagues to ensure new members are smoothly welcomed into WRW’s activities.

• Share learning from referrals and volunteer‑led work to help improve WRW’s services.

• Take part in team meetings, training, and reflective practice sessions.

• Support evaluation and advocacy work by sharing relevant data and insights.

Person Specification

Essential

• Experience working with people seeking asylum, refugees, or other marginalised communities.

• Strong communication and relationship‑building skills, with a compassionate, trauma‑informed approach.

• Experience of community outreach and building trust over time.

• Good organisational and administrative skills, with attention to detail.

• Confidence using databases or willingness to learn (training will be provided).

• Ability to work independently and as part of a team.

• Commitment to confidentiality, safeguarding, and anti‑oppressive practice.

• Basic IT skills (for example: email, WhatsApp, Zoom, Microsoft Office).

• Commitment to WRW’s values of feminism, anti‑racism, and social justice.

Desirable

• Lived experience of the asylum system or displacement.

• Knowledge of the London support landscape for asylum‑seeking and refugee women.

• Experience supporting volunteers, drop‑ins, groups, or frontline community spaces.

• Additional language skills.

Working Arrangements

• Part‑time: 21 hours per week

• Hybrid working: a mix of office‑based work, community outreach, and home working

• Occasional local travel for outreach and partner meetings

What We Offer

• Tailored training and development opportunities

• Ongoing support and reflective supervision

• Flexibility to shape the role around your strengths and interests

• Flexible working and a four‑day working week option (pro‑rata)

• A compassionate, feminist, and values‑led working culture

How to Apply

Please apply via CharityJob and submit:

• Your CV (maximum two pages), and

• A supporting statement (maximum two pages) explaining how you meet the person specification.

Application deadline: 24 May 2026, 11:59pm

Please note that we may close applications early if we receive a high number of applications.

Accessibility & Inclusion

We welcome applications from people with lived experience and from communities under‑represented in the charity sector. If you would like to apply in a different format or need reasonable adjustments at any stage of the process, please let us know.